RedBalloon Gift Card
Terms and Conditions of Use

Last Updated: 2nd August 2017

  1. Introduction
  2. The RedBalloon Gift Card Terms and Conditions of Use apply to all Gift Cards issued by Red Balloon Pty Ltd (ABN 13 097 376 442). Your purchase, redemption and general use of a RedBalloon gift card is subject to the following terms and conditions. Any use or attempted use of a RedBalloon gift card and / or the RedBalloon gift card websites constitutes acceptance of these terms and conditions. Please read them carefully.

  3. Definitions
  4. "PIN" means the 4-digit PIN printed on the back of the Gift Card.

    "RedBalloon” means Red Balloon Pty Ltd (ABN 13 097 376 442).

    "Gift Card" means the gift card that you have purchased or received.

    "Gift Card Balance” means the unspent value of the gift card.

    A reference to "we" or "us" is a reference to Red Balloon Pty Ltd.

    A reference to "you" or "your" is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of the RedBalloon Gift Card Terms and Conditions of Use, or who authorises another person to do something with or to the Gift Card on their behalf.

  5. Gift Card Redemption & Exclusions
  6. 3.1 Redemption

    Except for the exclusions listed in paragraph 3.2 (Exclusions) below, once loaded with value your Gift Card may be redeemed for purchases online at

    3.2 Exclusions

    The following are the exclusions applicable to the redemption of your Gift Card:

    1. Bill payments, including credit accounts;
    2. Gift Cards cannot be used to purchase Gift Cards or other tender.

  7. Online Gift Card purchases
  8. Gift Cards that are purchased from the RedBalloon Gift Card website are pre-loaded and activated in accordance with our RedBalloon Gift Card Terms and Conditions of Use and the RedBalloon Privacy Policy. Purchase of RedBalloon Gift Cards online constitutes acceptance of the terms and conditions.

    Once payment has been made, the transaction will be completed and the Gift Card will be activated and loaded with value. There may be a delay with the Gift Card activating in the system once loaded. During this delay, the Gift Card cannot be used for purchases or transaction enquiries. Gift Cards cannot be reloaded. Except if expressly stated by us in the case of special promotions, you will not be awarded any Velocity Frequent Flyer Points when you purchase a Gift Card online.

  9. In store Gift Card purchases
  10. A RedBalloon Gift Card can be purchased in-store from participating retail stores such as Australia Post, Big W, Coles, Kmart, Myer, Target and Woolworths.

    To purchase the Gift Card, present the Gift Card to the point of sale operator. Check that the Gift Card has not been removed from the cardboard carrier and that the scratch panel on the back of the Gift Card has not been tampered with or removed. If it has been tampered with or removed, give the Gift Card to the point of sale operator to be destroyed and select a new one.

    Gift Cards purchased in store from participating retail stores are pre-loaded and activated by the retail store. Please ensure you keep proof of purchase from the retail store the Gift Card was purchased from.

  11. Using your Gift Card
  12. 6.1 Making a purchase with your Gift Card

    To make a purchase using your Gift Card, please follow the below instructions:

    1. You must be logged into a RedBalloon account to use a Gift Card. Go to - Click 'MY ACCOUNT'. Create an account by selecting 'SIGN UP HERE' and entering your details. If you already have a RedBalloon account, enter your email address and password and select 'LOGIN'.
    2. Browse and Select your experience and/or product. Once you have made your selection, click 'BUY EXPERIENCE VOUCHER' or 'INSTANT BOOK THIS DATE' and select your preferred date and time.
    3. On the MY CART page, click the ‘CHECKOUT’ button and follow the prompts to select the delivery method.
    4. Under the Select your Payment Method header– select 'USE GIFT VOUCHER/GIFT CARD'. Enter the Gift Card number and PIN. If you have more than one Gift Card to use, repeat this step.
    5. Your Gift Card value will be deducted from the total amount. Any unused value will be added to your RedBalloon account.
    6. If you need to pay an amount above the value of your Gift Card, enter Credit Card, Paypal or BPay details.
    7. Read and Agree to the Terms and Conditions – click 'PLACE ORDER'.

    If you have left over Gift Card Balance, this will remain in your RedBalloon account for you to use on another purchase. This credit will retain the same expiry date as the original Gift Card. Any experiences purchased with this credit will hold the same expiry date as the credit does, and must be used by this date.

    6.2 Purchases exceeding the Gift Card Balance

    Your Gift Card may only be used to make purchases up to the Gift Card Balance. If you wish to make a purchase for an amount that exceeds the Gift Card Balance, you must pay the excess using another payment method.

    6.3 Exchanging items purchased with a Gift Card

    Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to RedBalloon’s exchange policy.

    See RedBalloon’s exchange policy at for more details.

    6.4 No cash advances

    Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the Gift Card Balance in cash.

    6.5 Checking your Gift Card balance, expiry date and transaction history

    You will not be sent statements of transactions on a Gift Card. You can check your Gift Card balance and expiry date at any time by calling 1300 554 268 or visiting the RedBalloon Gift Card Website. For balance enquiries by phone or online, you will be required to enter both the Gift Card number (17 digit number) and PIN on your Gift Card prior to getting access to the Gift Card information.

    6.6 Can I exchange my Gift Card?

    You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.

    6.7 Can I purchase a gift card using a gift card?

    Gift Cards cannot be used to purchase another gift card.

  13. Expiry, cancellation and re-issue of Gift Cards
  14. 7.1 Expiry of Gift Cards

    Your Gift Card will be valid for use for 36 months from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Gift Card Balance before the expiry date. It is up to the cardholder to use the full value within the validity period. Any unused balance will not be refunded or credited when the Gift Card expires. Unused balances will remain the property of RedBalloon.

    7.2 Cancellation and voiding of Gift Cards

    1. Gift Cards cannot be cancelled once they are issued except if they are cancelled by RedBalloon at RedBalloon’s discretion, if their value is used or if they expire.
    2. We reserve the right to cancel and not accept any Gift Card that appears to have been defaced, mutilated, altered or tampered with in any way.
    3. Defaced, mutilated, altered, lost or stolen gift cards will not be replaced, refunded or redeemed.
    4. RedBalloon reserves the right to verify the identity of the bearer.
    5. We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time without notice. In such instances (except those set out in paragraph b) and c) we will elect to provide a replacement Gift Card at our discretion.
    6. We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.

    7.3 Re-issue of faulty or damaged Gift Cards

    A re-issue of faulty or damaged Gift Cards is not available unless the fault or damage to the Gift Card is proven to be a result of the production process or otherwise due to the fault of us or our agents or contractors.

  15. Lost or stolen Gift Cards
  16. Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.

  17. Gift Card Transactions
  18. The customer is liable for all transactions on the Gift Card except to the extent to which there has been fraud or negligence by RedBalloon or any of its employees.

  19. Intellectual Property
    1. All material on the Gift Cards, the RedBalloon website and RedBalloon Gift Card Website and that subsisting under it (including but not limited to text, images, data and software) is our property, or that of our suppliers, and is protected by intellectual property laws.
    2. You may not use our trademarks in connection with any product or service that is not ours, in any manner that is likely to cause confusion, or in any way that disparages or discredits us.
    3. All other trademarks not owned by RedBalloon or its related companies that appear on this site are the property of their respective owners.
    4. You may not frame or utilise framing techniques to enclose any of our trademarks, logos or other proprietary information without our express written consent.
    5. You may not in any way commercially exploit any material obtained from the RedBalloon Gift Card or RedBalloon website or RedBalloon Gift Card Website.

  20. Warranties and limitations of liability
    1. To the extent permitted by law, we disclaim, without limitation, all liability for all damage, liability, costs or loss, including direct, indirect or consequential losses, however caused, in connection with your use of the RedBalloon Gift Card, and RedBalloon Gift Card Websites or your use of or reliance upon any of the information, services or materials contained in the website or provided by the website to you.
    2. Nothing in this clause is intended to modify any non-excludable statutory rights associated with the sale of products to consumers.

  21. General
    1. We reserve the right to revise the RedBalloon Gift Card Terms and Conditions of Use, our Privacy Policy and all other RedBalloon Terms and Conditions (including but not limited to terms and conditions of purchase) simply by publishing amended Terms and Conditions (or relevant material) online. We are under no obligation to provide you with notice of updated materials.
    2. The RedBalloon Gift Card Terms and Conditions of Use shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any dispute under these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, and you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.
    3. Any failure by RedBalloon to exercise or enforce any one or more of its rights under these Terms will not constitute a waiver of such rights unless such waiver is granted to you in writing.
    4. The RedBalloon Gift Card Terms and Conditions of Use will be interpreted so that they do not infringe any law or are not invalid. If any term infringes any law or is invalid, it will be read down so that it does not infringe any such or is not invalid. If this is not possible, the term will be severed from these Terms and Conditions of Use without affecting the validity of the remaining terms.
    5. The RedBalloon Gift Card Terms and Conditions of Use, our Privacy Policy, and all other RedBalloon Terms and Conditions consist of the entire agreement between us and you as regards the subject matter.
    6. Questions regarding the RedBalloon Gift Card Terms and Conditions of Use and Privacy Policy, or other policy related material can be directed to our support staff.
    7. For complete RedBalloon Terms and Conditions, visit

Need more Information:

Red Balloon Pty Ltd
Phone: 1300 875 500
Mail: 179 Harris Street, Pyrmont NSW 2009